Refund & Cancellation Policy

1. When You Are Eligible for a Refund

Service not yet started: if you have paid but our CA has not yet commenced work on your case, you are eligible for a full refund of the professional fee. Requests must be made within 48 hours of payment.
Duplicate payment: if you were charged twice for the same Service due to a technical error, the duplicate charge is refunded in full within 5–7 business days of identification.
Technical error at payment: if your payment was debited but the order was not confirmed due to a gateway or system error, a full refund is processed automatically within 5–7 business days. Contact us if it does not reflect in your account within that window.
Unable to deliver the Service: where we are unable to complete a Service for reasons attributable to us (e.g., CA unavailability, an error on our end in accessing a Government Portal), we will offer a full refund of the professional fee or reschedule at your discretion.
Service materially different from description: if the Service delivered materially differs from what was described at the time of purchase, you may raise a dispute within 7 business days of Service completion; we will review and refund the professional fee if the claim is substantiated.

2. When Refunds Are Not Applicable

Service already commenced: once your assigned CA has begun work — reviewed documents, prepared a filing, or submitted an application — the professional fee for that work is earned and is not refundable, unless the "Unable to deliver" ground above applies.
Government fees and statutory charges: government fees, filing fees, stamp duty, DIN/DSC charges, courier charges, trademark official fees, FSSAI/IEC statutory fees, or any other third-party statutory charge remitted to a government department or third party are non-refundable regardless of the filing outcome, because they are paid over to the government or that third party and outside our control (see "Role of Government Authorities" in our Terms of Service).
Document issues caused by the client: if a filing is rejected, delayed, or cannot be completed because you provided incorrect, incomplete, or fraudulent documents or information, the professional fee is not refundable — it covers the work performed, not the government's decision.
Change of mind after work begins: refunds are not provided where you withdraw from a Service after work has commenced, or choose to avail the same Service elsewhere.
Dissatisfaction with a government outcome: we stand behind the professional quality of our CAs' work, not the discretionary outcome of a government department (e.g., the refund amount from the Income Tax Department, the grant/rejection of a trademark, GST notice resolution, or an FSSAI licence decision) — see "Role of Government Authorities" above.
Late requests: refund requests raised more than 7 business days after Service completion (or 48 hours for "service not started" cases) will not be considered; please raise concerns promptly.

3. Cancellation Before Work Begins

You may cancel a paid Service before your assigned CA has commenced work by emailing us as described below. On confirmation, we will process a full refund of the professional fee (government fees, if already remitted, are non-refundable as noted above). If your Engagement was suspended for non-payment of an instalment (see Terms of Service §9 "Payment Default") and you wish to cancel rather than pay the outstanding amount, this section governs any refund of amounts already paid.

4. How to Raise a Refund Request

Email us: send an email to support@onlinetaxguru.com with the subject line "Refund Request — [Order ID]", including your registered mobile number, order ID, Service name, and reason for the request.
Review (2 business days): our team reviews your request and verifies eligibility within 2 business days, and may contact your assigned CA to confirm work status.
Refund processed (5–7 business days): if approved, the refund is processed to your original payment method within 5–7 business days, with a confirmation email including the refund reference number.

Refunds are credited only to the original payment method (bank account, card, or UPI) — we do not issue cash refunds. Bank processing time varies: cards may take 5–10 working days to reflect; UPI and net banking typically reflect within 3–5 working days. If a Service is partially completed (e.g., consultation done but no filing submitted), a partial refund proportional to the uncompleted work may be considered on review.

5. Government Fees & GST

Government fees, filing fees, stamp duty, DSC charges, courier charges and other third-party charges — plus applicable GST (currently 18%) — are additional to our professional fee unless a specific service page expressly states an all-inclusive price. Once GST on our professional fee has been remitted to the government, it cannot be refunded; only the base professional fee (net of GST already deposited) is refundable where a refund is otherwise due under this policy.

6. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond that party's reasonable control, including but not limited to acts of God, natural disasters, fire, flood, pandemic or epidemic, war, riot, civil unrest, strikes, government-imposed lockdowns or curfews, changes in law, internet or telecommunications infrastructure failure, or extended downtime of a government portal ("Force Majeure Event").

The affected party shall notify the other party as soon as reasonably practicable and shall resume performance of its obligations as soon as reasonably possible once the Force Majeure Event has ceased. If a Force Majeure Event prevents performance for more than 45 consecutive days, either party may terminate the affected Service with a pro-rata refund for work not yet performed, subject to our Refund & Cancellation Policy.

7. Governing Law & Jurisdiction

This Refund & Cancellation Policy is governed by the laws of India, and any dispute relating to it is subject to the exclusive jurisdiction of the courts at Delhi, India, consistent with our Terms of Service.

8. Contact

Questions about a refund or cancellation? Email support@onlinetaxguru.com or call +91-9910567785 during business hours.

1. When You Are Eligible for a Refund

Service not yet started: if you have paid but our CA has not yet commenced work on your case, you are eligible for a full refund of the professional fee. Requests must be made within 48 hours of payment.

Duplicate payment: if you were charged twice for the same Service due to a technical error, the duplicate charge is refunded in full within 5–7 business days of identification.

Technical error at payment: if your payment was debited but the order was not confirmed due to a gateway or system error, a full refund is processed automatically within 5–7 business days. Contact us if it does not reflect in your account within that window.

Unable to deliver the Service: where we are unable to complete a Service for reasons attributable to us (e.g., CA unavailability, an error on our end in accessing a Government Portal), we will offer a full refund of the professional fee or reschedule at your discretion.

Service materially different from description: if the Service delivered materially differs from what was described at the time of purchase, you may raise a dispute within 7 business days of Service completion; we will review and refund the professional fee if the claim is substantiated.

2. When Refunds Are Not Applicable

Service already commenced: once your assigned CA has begun work — reviewed documents, prepared a filing, or submitted an application — the professional fee for that work is earned and is not refundable, unless the "Unable to deliver" ground above applies.

Government fees and statutory charges: government fees, filing fees, stamp duty, DIN/DSC charges, courier charges, trademark official fees, FSSAI/IEC statutory fees, or any other third-party statutory charge remitted to a government department or third party are non-refundable regardless of the filing outcome, because they are paid over to the government or that third party and outside our control (see "Role of Government Authorities" in our Terms of Service).

Document issues caused by the client: if a filing is rejected, delayed, or cannot be completed because you provided incorrect, incomplete, or fraudulent documents or information, the professional fee is not refundable — it covers the work performed, not the government's decision.

Change of mind after work begins: refunds are not provided where you withdraw from a Service after work has commenced, or choose to avail the same Service elsewhere.

Dissatisfaction with a government outcome: we stand behind the professional quality of our CAs' work, not the discretionary outcome of a government department (e.g., the refund amount from the Income Tax Department, the grant/rejection of a trademark, GST notice resolution, or an FSSAI licence decision) — see "Role of Government Authorities" above.

Late requests: refund requests raised more than 7 business days after Service completion (or 48 hours for "service not started" cases) will not be considered; please raise concerns promptly.

3. Cancellation Before Work Begins

4. How to Raise a Refund Request

Email us: send an email to support@onlinetaxguru.com with the subject line "Refund Request — [Order ID]", including your registered mobile number, order ID, Service name, and reason for the request.

Review (2 business days): our team reviews your request and verifies eligibility within 2 business days, and may contact your assigned CA to confirm work status.

Refund processed (5–7 business days): if approved, the refund is processed to your original payment method within 5–7 business days, with a confirmation email including the refund reference number.

5. Government Fees & GST

6. Force Majeure